Empowered Chronic Condition Management – Diabetes Quality
The Challenge
A large managed care company (MCO) had a low adoption rate among their members for the diabetes program they offer, resulting in increased ER/ hospital usage, deteriorating health, and higher costs.
Every payer, employer, and care provider is facing the challenge of diabetes: 37M Americans have diabetes and 1 in 3 have pre-diabetes. Diabetes is the most expensive chronic condition in the U.S., costing $327B a year in medical costs and lost productivity.
The Solution
EmpowerHealth’s conversational AI-enabled digital health assistant reached out to 100% of the MCO’s members, resulting in proactive health monitoring and management: consistently assessing for care gaps that unlock insights, in real time, making a powerful impact on plan performance and outcomes.
The Impact
EmpowerHealth’s conversational AI-enabled digital health assistant reached out to 100% of the MCO’s members, resulting in:
24%
Members Meaningfully Engaged
88%
Gaps In Care Identified and Addressed
$618k
Labor Cost Savings
15k
Contact Center Hours Saved