Population Health
Manage and monitor people with precision, efficiency and quality
Empower Health offers an intelligent population health management tool, using AI/ML, to conversationally connect with members and patients proactively.
No Volume Constraints and Faster Time to Resolution
- Campaigns and care plans with dynamic, information- led pathways
- Identify and address risk in real time
- Provide patient support, improved safety, empowerment and satisfaction
- Reduce physician, care management and administrator burn out
- Improve care coordination and quality of care
- Deploy electronic notifications to care teams, PCP and family members for continuity of care
- Improve performance measures – never miss a care opportunity
How We Execute: Disease Management
Diabetes Quality Solution Example
Our offerings are highly customizable based on your goals and workflow configurations. Built to seamlessly connect individuals with care through the power of multi-modal conversations to improve experience, performance and care quality, while lowering cost of care.
Welcome: Improve program effectiveness and enhance engagement. Introduce services as a trusted source, using tailored message delivery and personalization.
Validate: Meet regulatory, HIPAA and privacy requirements. Obtain consent and opt-in using automation to reduce errors and labor costs.
Educate: Multi-channel communications that inform recipient about service components and why it's vital to participate.
Engage: Personalized conversations based on risk, needs and previous interaction (clinical and non-clinical). Configurable for any condition(s), procedure, care plan or workflow.
01
Greeting
02
Authentication
03
Introduction
04
Engagement
Efficiency Gains That Save Valuable Time and Money
Identify care gaps that unlock insights, in real time
We screen for members and patients that require attention in that moment so your care managers don't have to.
$618k
Labor Cost Savings
88%
Gaps in Care Identified and Addressed
15k
Contact Center Hours Saved
Personalized Engagement That Improves Quality
Clinicians are freed up to do what they do best - Deliver Care
Conversationally collect vitals, wellbeing and SDoH information of more individuals at a time. Find people in need of intervention when it matters most, in real-time. Automatically transfer to right resources at the right time to improve disease management and care coordination.
Labor cost savings
Improve clinical outcomes
Optimize care quality
Streamline care coordination
Increase satisfaction
Decrease clinician burnout
Client Journey
Customized Workflows Aligned With Your Strategy
Data Exchange & Eligibility Files
Ingest population file from client based on condition, risk, transition or performance measures
Care Plan & Pathways
Pre-built templates designed to assist with controlling BS, appt., weight, foot/ wound check, vision priorities, etc.
Onboarding & Introduction
Broadcast conversation to familiarize members with service, obtain SMS consent, disclaimers, etc.
Deploy Conversations
Conduct digital engagement by phone, and/or SMS and chat to collect data to drive care plan adherence and clinical compliance.
Configure Education & Support
Offer educational information, tips and articles specific to pathway.
Navigation and Intervention
Real-time risk and gap identification. Triage and transfer based on risk and needs. Live and self serve.
Follow-Up / Gap Closure
Complete follow-up conversations to ensure next best step was fulfilled. Survey members for satisfaction.
Reports & Analytics
Dashboard with relevant data and information, including actionable insight reports, analytics, trends. behavior change and demonstrated ROI.
Innovative Digital Health Management Solutions
- Care team extension
- Empower members and patients
- Enable proactive intervention
- Address gaps based on risk and acuity
- Empower behavior change
- Improve PCP involvement
- Prevention and lower risk
- Connect with topics, tips and resources
- Reduce cost of care
- Achieve clinical compliance, Stars and HEDIS measures
- Decrease impact of health conditions on (re)admissions
Capture Data Through Intelligent Conversations
Data-driven health ecosystem that delivers unlimited, proactive care at scale
Meet Dion
Sample Journey for Diabetes Member/Patient
Conversational Outreach
Angel discusses Diabetes Care (CDC), appointments, medical history, medication adherence, weight monitoring, lab test data, controlling BS, foot / wound check, vision and nutrition priorities etc.
Comprehensive Care Coordination
Dion scheduled his appointment. Angel offers to send him text messages to help him remember the appointment. Angel will automatically follow up afterwards to confirm the annual visit occurred.
Personalize Care Plan
Dion is also diagnosed with hypertension, Angel checks his BP reading as well as making sure he has the right tools to check his blood pressure.
Navigation
Dion reported that he doesn’t have a BP cuff. Angel transfers Dion to customer service at the conclusion of call to order and ship one to his home.
Education & Support
Dion indicated he was interested in receiving resources on nutrition and exercise, Angel deploys the digital content. Angel will also deploy health nudges and Care Tips to help Dion stay on track.
Identify Care Opportunity/ Close Gap
Depending on his needs, Dion could be transferred to PCP, care manager, telehealth or other resources through a warm hand off.
Reports & Analytics
Dion improved compliance by achieving target weight, target blood pressure, HbA1c controlled, <8.0% and 80% medication adherence.
Angel can comprehend
- Utterances
- Interruptions
- Nested response
Angel can automate escalation based on
- Workflow and logic
- Acuity and need
Angel can be deployed
- in 72 languages and 200 accents
Angel is not a chatbot
- Sophisticated data flow and modalities
Why Empower?
EmpowerHealth is improving health, one conversation at a time. We forge impactful partnerships with health providers and payers to seamlessly connect individuals with enhanced health outcomes through the power of multi-modal conversation and augmented intelligence.
A Wide Range of Campaigns and Care Plans
Diabetes
Hypertension
Congestive Heart Failure (CHF)
Chronic Obstructive Pulmonary Disease (COPD)
High Blood Pressure
Behavioral Health
Asthma
Maternal Health
Pre and Post Discharge
Medication Adherence & Compliance
Annual Wellness Visits and Prevention
Readmission Reduction
Our Clients
