Digital Health Engagement
Leverage automation and guided conversations
EmpowerHealth offers an intelligent digital health engagement solution to conversationally engage individuals at massive scale using AI/ML technology.
Extend Reach and Effectiveness of Engagement Services
- Digitally engage at scale to gather information and data, while gaining valuable population insights
- Deploy personalized campaigns and care plans that meet the unique needs of each person’s journey
- Navigate or triage to appropriate service automatically, saving time and money
- Identify risk in real time to address gaps in care and achieve faster resolution
- Elevate performance measures and drive better economic and health outcomes
How We Execute: Digital Health Engagement
Our offerings allow for quick, frictionless deployment base on your goals and workflow configurations to seamlessly connect individuals through the power of multi-modal conversations.
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Voice
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Text
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Digital Content
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Digital Health Engagement Solutions That Provide Personalized Engagement at Massive Scale
Highest Engagement. Lowest Cost. 600x the Capacity of Tradition Methods.
Leverage our conversational AI, purpose built for healthcare, to maximize operational scale
Augments your exisiting workforce to accelerate service awareness, adoption, consent, activation and continuous care managment.
Deliver continuous, personalized interactions with your populations while identifying gaps in care
Improve staff efficiency and effectiveness regardless of the use case or line of business
Patient / Member Journey
Information-led Pathways
Data Exchange & Eligibility Files
Ingest population file from client based on condition, risk, transisition or performance measures
Campaign Framework & Pathways
Pre-built templates designed to encompass everything from the welcome greeting, consent, regulatory compliance, gathering of vitals, health, wellbeing, SDoH, health equity factors, medication adherence, post discharge adherence, reminders for follow up appointments and more
Onboarding & Introduction
Broadcast conversation to familiarize individuals with service, obtain SMS consent, disclaimers, etc.
Deploy Conversation(s) Framework
Conduct conversational engagement by phone, and/ or SMS to collect PRO and drive adherence, compliance and individual empowerment
Configure Education & Support
Offer educational information, tips and articles specific to pathway
Navigation and Intervention
Real-time risk and gap identification. Triage and transfer based on risk and needs. Live and self serve
Follow-Up / Gap Closure
Complete follow-up conversations to ensure next best step was fulfilled. Survey members for satisfaction
Reports & Analytics
Dashboard with relevant data and information, including actionable insight reports, analytics, trends behavior change and demonstrated ROI
Communication Management
- Drive enrollment / activation
- Empower members and patients
- Proactive intervention
- Address gaps based on acuity
- Increase awareness
- Improve PCP involvement
- Prevention and lower risk
- Connect with topics, tips and resources
- Reduce operational costs
- Achieve clinical compliance, Stars and HEDIS measures
- Decrease avoidable utiliztion of ER / admissions
Capture Data Through Intelligent Conversations
Data-driven health ecosystem that delivers unlimited, proactive care at scale
Patient and Member Journey (Diabetes Example)
EmpowerHealth offers an intelligent digital engagement tool to conversationally engage members at massive scale using AI/ML technology.
Diabetes & Quality
Angel discusses Diabetes Care (CDC), appointments, medical history, medication adherence, weight monitoring, lab test data, controlling BS, foot / wound check, vision and nutrition priorities etc.
Comprehensive DM/HTN Visit
Dion scheduled his appointment. Angel offers to send him text messages to help him remember the appointment. Angel will automatically follow up afterwards to confirm the annual visit occurred.
Personalize Care Plan
Dion is also diagnosed with hypertension, Angel checks his BP reading as well as making sure he has the right tools to check his blood pressure.
Navigation
Dion reported that he doesn’t have a BP cuff. Angel transfers Dion to customer service at the conclusion of call to order and ship one to his home.
Education & Support
Dion indicated he was interested in receiving resources on nutrition and exercise, Angel deploys the digital content to his mobile device (and email if email address is on file) Angel will also deploy healthy nudges to help Dion stay on track.
Identify Care Opportunity/ Close Gap
Depending on his needs, Dion could also be transferred to PCP*, Diabetic resource, care. Manager, telemedicine* (if offered), SDoH, mental health or other resources.
Reports & Analytics
Dion improved compliance by achieving target weight, target blood pressure, HbA1c controlled, <8.0% and 80% medication adherence.
Angel can comprehend
- Utterances
- Interruptions
- Nested response
Angel can automate escalation based on
- Workflow and logic
- Acuity and need
Angel can be deployed
- in 72 languages and 200 accents
Angel is not just another chatbot
- Sophisticated data flow and modalities
Why Empower?
EmpowerHealth is improving health, one conversation at a time. We forge impactful partnerships with health providers and payers to seamlessly connect individuals with enhanced health outcomes through the power of multi-modal conversation and augmented intelligence.
Efficiency Gains That Save Valuable Time and Money
Instant Return on Investment
We screen for members and patients that require attention in that moment so your care managers don't have to
2:1
ROI based on $1.00 PMPM
4:6
Week implementations
ROI
Return on Investment is immediate as savings occur from staff being more efficient and improved patient outcomes
Other Conditions we Cover For
Diabetes
Hypertension
CHF
Medication Adherence & Compliance
COPD
High Blood Pressure
Our Providers
